Mastering support Channels, which one will you choose from : Website Helpdesk Customer Support Ticket Management odoo app or its advanced version!?

Does managing customers sometimes feel like trying to solve a complex puzzle? Let us Picture each customer as a piece of the puzzle with their own unique needs and challenges. Now, do you find yourself chasing after them and struggling hard to keep them all in line? Well, Wouldn’t it be helpful to have a clear map that can help you to guide through by ensuring that you address each customer’s concerns? Wondering how is that possible? I would say just by downloading an app from aagaminfotech! Yes an app, Say hello to Odoo’s Website Helpdesk Support Ticket Management in odoo.

What is Website Helpdesk Support Ticket Management in odoo app?

Think of it as your magical mailbox where all your customers can drop their concerns, questions, feedback or even praises. But, Instead of these messages getting lost in a wide sea of emails or say forgotten in a pile of paperwork, this Odoo website service desk system app organizes everything neatly for you like a superhero sorting out your chaos.

Without this Advanced Website Helpdesk Support Ticket Management Odoo app, a company might actually struggle to keep a track of who needs help with what. All the Customer complaints might get lost and can cause frustration and leave customers feeling ignored. But i can assure you that with this superhero — Odoo website helpdesk with ticket portal, every message from a customer will make you feel like a shiny ticket at an amusement park as Odoo Advanced Helpdesk module is going to make sure that it gets noticed, picked up and gets taken care of promptly.

https://apps.odoo.com/apps/modules/18.0/website_adv_support_ticket_aagam/

How is Advanced Website Helpdesk Support Ticket Management in odoo beneficial for business?

So from the above discussion I am sure that you too believe that businesses need the superhero like Website Helpdesk Customer Support Ticket Management Odoo app to swoop in and save their day for their customers. Let us see some features that this superhero like aagaminfotech’s best odoo module provides :

Odoo Helpdesk Dashboard :

Support Team, Agent, Admin, Manager can quickly manage customer support tickets as well as check tickets counts and status in odoo backend.

Customer Support system in odoo, Create Support Ticket By Mail :

Customers can send email to support emailId, customer helpdesk module will create a support ticket via email for helpdesk.

https://apps.odoo.com/apps/modules/17.0/website_support_ticket_odoo_aagam/

Create Ticket with Attach Document :

Customers can create support tickets with attachment of documents and details from the odoo website.

Reports of Helpdesk in odoo :

Helpdesk report contains PDF file format for Helpdesk Support Ticket in odoo.

Create Invoice for customers ticket charge :

Odoo Helpdesk Support Manager, Team, Admin can review the ticket to add status of ticket, resolve the issue and close the ticket. Also, they can send an invoice to the customer with details if required.

Odoo Customers Helpdesk Ticket Review / Rating / Feedback :

Helpdesk report contains PDF file format for Helpdesk Support Ticket in odoo.

Now what if i say that we have an advanced version of the same superhero known as Advance Website Helpdesk Customer Support Ticket Management app, curious to know about advance version of this Odoo website helpdesk with ticket portal without any wait let’s dive in to know more !

https://apps.odoo.com/apps/modules/18.0/website_support_ticket_odoo_aagam/

Well when i said advanced definitely i mean that Odoo Helpdesk module has more features included in it a superhero. This Website Service Desk module has it all right from Managing your customer support online, Creating Sale Orders, Purchase Order, Invoices from Tickets, Merge and Reopen Tickets, Assign Tickets Via Ticket Type. you can also do Team management and this doesn’t stop here, Send Whatsapp Messages! Yes you heard it right advanced superhero version of Odoo website helpdesk with customer service portal has it all advanced.

https://apps.odoo.com/apps/modules/17.0/website_adv_support_ticket_aagam/

Helpdesk with Whatsapp :

Customers can receive Ticket status via Whatsapp messages easily.

Helpdesk Multilanguage support

Odoo’s Helpdesk Support Ticket Management module is compatible with all odoo versions it offers support for various languages including (English, Arabic, Chinese Traditional, Chinese Simplified, Danish-dansk, Dutch-Nederlands, Spanish — Español, French-français,Russia-Russian) in odoo backend.

HelpDesk Ticket Filter Options

The Odoo HelpDesk Tickets module provides filtering options based on Team, Assigned, Date with Status display.

Sale order creation & Purchase order creation

Odoo Advanced Helpdesk Support Ticket and Issue Management Module allows the helpdesk team as well as users to create sale orders and quotations directly from tickets, this sale order creation helps in providing fast response to customers for sale order creation and if we talk about purchase order creation Odoo Advanced Website Helpdesk allows the user to manage purchase order with helpdesk, allows the user to create and generate purchase order and the quotation directly from helpdesk tickets. Hence, Purchase order creation helps in providing fast response to customers.

Advanced helpdesk SLA Policy

To build stronger relationships with your customers and to provide them assurance for the service quality provided by the company, we have added Service Level Agreement policy in All in one odoo helpdesk advance solution between end user and company for completing tickets on time as the policy specifies performance measures for quality, availability and timeline.

Reopen closed tickets

In odoo advance website helpdesk support ticket module to bring back any closed or cancelled tickets, one needs to simply go to the Closed or Cancelled Ticket section and edit it. One also needs to include a brief reason for reopening the ticket in the “Ticket Reopened Reason” field. This allows you to provide context and clarity for why the ticket is being reopened. It’s an easy way to manage your tickets effectively as well as to keep communication transparent throughout the process.

Merge tickets

This feature of Odoo website helpdesk Ticket Support management will open up a wizard where you can fill in the details of the merged ticket and confirm the merging process, after that you’ll be able to see the merged tickets in a new ticket and it will be easier to manage and refer them in the future.

Email to ticket create

odoo advance website helpdesk ticket portal will help to send support ticket via the email as well as create the support ticket from email. Additionally, both customers and agents/admins will receive support tickets via email.

So just as I said, the advanced version of Website helpdesk app in odoo has it all advanced to make you ready to set go for your all in one superhero solution to streamline customer support online.

Now it’s my turn to ask you a question, which one of the superheroes will you choose from that according to you suits the best for your business to download now? Would you say hello to Website Helpdesk Support Ticket Management in odoo or Advance Website Helpdesk Customer Support Ticket Management in odoo. Well whichever you choose i am sure will be the best odoo module.

Explore Website Helpdesk Support Ticket Management in odoo versions :

All in one odoo Helpdesk app 18 :

Website helpdekOdoo version 17 : https://bit.ly/3OB8Aoe

Heldesk Odoo version 16 : https://bit.ly/3w9Adyl

website helpdesk odoo version 15 : https://bit.ly/3SENlDc

helpdesk module odoo version 14 : https://bit.ly/3SzRUi5

website helpdesk ticket portal odoo version 13 : https://bit.ly/3UFdB2y

Explore Advanced website customer support Ticket management in odoo versions :

Advanced Website Helpdesk Odoo version 17 : https://bit.ly/3tEBcWg

Helpdesk Advanced Odoo version 16 : https://bit.ly/3SS6y5i

website helpdesk odoo version 15 : https://bit.ly/4df1DE1

Advanced helpdesk module odoo version 14 : https://bit.ly/3WmlGu8